FAQ

Short answers to the questions we hear most often. If yours is not here, email help@happyyame.com.

Orders and personalization

What are the ornaments made of?

Acrylic. It is a clear, lightweight plastic that does not shatter like glass, and it takes UV-printed color well. Your design is printed directly onto the acrylic after it is cut to shape.

How do I add names, dates or a photo?

Type the names and year in the “Names and year to print” box on the product page, exactly as you want them printed. The site has no photo upload: if your design uses a photo, place the order first, then email the photo to help@happyyame.com with your order number. Photo tips are on our Customization page.

I made a typo. Can I fix it?

Yes, at no charge, if you email us within 24 hours of placing your order. Include your order number and the corrected text. After that window the ornament may already be in production.

Will I see a proof before it is printed?

No. We do not send proofs, and the product page does not show a live preview of your text. We print the names and year exactly as you type them, so please read them once more before checkout.

Production and shipping

How long until my ornament arrives?

Production takes 2–4 business days, and US delivery takes 5–8 business days after that. Add the two together for the total time to a US address. Orders placed before 5:00 PM ET on a business day start production that day.

How much is shipping?

Shipping to the United States: Free.

Do you ship outside the US?

International shipping is available; cost and delivery time vary by destination. The charge for your country is shown at checkout.

Can I send an ornament straight to someone as a gift?

Yes. Enter the recipient’s address as the shipping address at checkout.

How do I track my order?

We email a tracking number once the parcel ships. You can also use our Track Order page with your order number and checkout email.

Cancellations, returns and warranty

Can I cancel?

Cancellation is free within 24 hours of ordering. After that and until the order ships, a 15% cancellation fee applies.

My ornament arrived broken. What now?

We are sorry. Email us within 7 days of delivery with your order number, a photo of the ornament and a photo of the box. We will send a free reprint or refund the item.

Can I return a personalized ornament I no longer want?

No. A personalized ornament is made for you alone, so it cannot be returned because you changed your mind. We reprint or refund it only for transit damage, a print defect or an error on our part, reported within 7 days of delivery. Full details are in our Return & Refund Policy.

Is there a warranty?

Yes, a 1 year warranty against manufacturing defects such as print lifting or bonded layers separating. See the Warranty page.

Care and display

How do I clean my ornament?

Use a soft, dry microfiber cloth, or one lightly dampened with plain water. Avoid glass cleaners, alcohol and paper towels, which can cloud or scratch acrylic.

Can I hang it outdoors?

We recommend indoor display. Strong sun and weather can fade the print over time, and outdoor wear is not covered by the warranty.

How should I store it after the holidays?

Wrap it in tissue paper and keep it in a box at room temperature. Avoid hot attics and garages, since heat can warp acrylic.

Payment and support

Which payment methods do you accept?

Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay, processed securely by Stripe.

When is your support team available?

Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7). Email is the quickest way to reach us.