Return & Refund Policy

Our ornaments are printed with the names, dates and photos you choose, which means a personalized piece cannot be resold to anyone else. This policy explains when we reprint, when we refund and how to ask for either.

Summary

• No change-of-mind returns on personalized ornaments. Every ornament we currently sell is printed with your names, so it cannot be returned or refunded because you changed your mind.
• Print defect, damage or wrong item: report it within 7 days of delivery and we send a free reprint or refund the item.
• Free cancellation or edits: within 24 hours of placing the order.
• Items without personalization: returnable within 30 days of delivery. Our catalog has no such items at the moment.

Damaged, misprinted or wrong ornaments

If your ornament arrives cracked, scratched, printed incorrectly, or with text that does not match what you entered at checkout, email help@happyyame.com within 7 days of delivery. Please include:

• your order number;
• a clear photo of the problem on the ornament;
• a photo of the packaging it arrived in.

Once we confirm the issue, you choose either a reprint shipped at no cost to you or a refund for the affected item. We do not ask you to send back a damaged ornament unless we tell you otherwise.

Personalized ornaments and change of mind

Because each personalized ornament is made for one customer only, we cannot accept returns of personalized items because you changed your mind, ordered the wrong design or entered a spelling that you later want to change. Please check names and dates carefully before checkout. If you notice a mistake, you can edit the order for free during the first 24 hours.

Non-personalized items

All ornaments in our current catalog are personalized, so this section applies only if we later list items without custom text or a photo. Such items could be returned within 30 days of delivery if they are unused and in their original packaging. Email us first to receive return instructions.

How to start a return

1. Email us with your order number and the item you want to return or report.
2. Attach photos if the ornament is damaged, misprinted or not what you ordered.
3. Wait for our reply with the next step, which is usually a free reprint or a refund for the affected item.

Cancellations

• Within 24 hours of ordering: cancel at no charge for a full refund of what you paid.
• After that, before shipping: production may have started, so a 15% cancellation fee is deducted from the refund.
• After shipping: the order can no longer be cancelled. If it arrives damaged or misprinted, the defect rules above apply.

How refunds are paid

Approved refunds go back to the original payment method used at checkout. We email you when the refund has been issued. How long it takes to appear on your statement depends on your bank or card issuer.

Problems that appear later

Defects that show up after the reporting window, such as print lifting or layers separating under normal use, are covered by our 1 year Warranty.

Questions about a return? Email help@happyyame.com. Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7).