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Track Order

Type your order number and the email address you used at checkout, then press Track. Your order number appears in the confirmation email sent after payment.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Order status, step by step

  • Processing: payment is received and your personalized ornament is being made. Production takes 2–4 business days.
  • Completed: the ornament has been packed and handed to the carrier. A tracking number is emailed to you at this point. US transit takes 5–8 business days.
  • Cancelled or Refunded: the order was cancelled at your request or refunded under our Return & Refund Policy.

Tracking has not updated

A parcel can show no new scans for a little while as it moves between sorting centers, and international parcels often pause at customs. If nothing changes for several business days, or tracking shows delivered but the parcel is missing, email us with your order number. Missing or damaged deliveries should be reported within 7 days of the delivery date.

Did not get a confirmation email?

Check your spam or promotions folder first. If it is not there, email help@happyyame.com with the name and email you used at checkout and we will look it up.

Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7).