Privacy Policy
This Privacy Policy explains what personal information Happy Yame collects when you visit happyyame.com or place an order, why we collect it, who receives it and what choices you have. If you have a question about your data, email help@happyyame.com.
Information we collect
Information you give us
- Order details: your name, email address, shipping address, billing address and, if you choose to provide it, a phone number for the carrier.
- Personalization content: the names and dates you type on the product page, and any photo you email to us, so we can print your ornament. These may include names of family members, children or pets.
- Messages: anything you send us by email, including photos of an ornament for a return or warranty claim.
Information collected automatically
- Basic technical data such as IP address, browser type, device type and the pages you view.
- Cart and checkout activity needed to keep your basket and complete your purchase.
Payment information
Card and wallet payments (Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay) are processed by Stripe. Your full card number is entered on Stripe’s secure form and is never stored on our website. We receive only limited details such as the card type, the last four digits and the payment status.
How we use your information
- To produce your personalized ornament and ship it to you.
- To send order confirmations, shipping and tracking updates.
- To answer your questions and handle cancellations, returns and warranty claims.
- To detect and prevent fraudulent orders.
- To keep the website working and understand which pages need improvement.
- To meet our legal, tax and accounting obligations.
We do not sell your personal information. We send marketing emails only if you have opted in, and every such email includes a way to unsubscribe.
Who receives your information
We share only what each party needs to do its job:
- Production partners: our partner print studios receive your personalization content and shipping details so they can make and pack your order.
- Shipping carriers: receive your name, address and, if provided, phone number to deliver the parcel.
- Payment processor: Stripe processes your payment and screens it for fraud.
- Website hosting and service providers: companies that host our store and send our transactional emails, acting on our instructions.
- Legal requests: government bodies or courts, when the law requires us to disclose information.
Cookies
Our store uses cookies and similar technologies. Essential cookies keep items in your cart, remember your session and allow checkout to work. Stripe sets cookies used for fraud prevention during payment. Where we use measurement cookies to see how visitors use the site, they collect information in aggregate. You can block or delete cookies in your browser settings; if you block essential cookies, the cart and checkout may not work.
How long we keep information
We keep order records for as long as needed to fulfill the order, handle returns and warranty claims, and meet tax and accounting rules. Photos you send us and personalization text are kept only as long as needed for your order and any related support request. Support emails are kept while the conversation is active and for a reasonable period afterward.
Your rights and choices
Depending on where you live, you may have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is inaccurate;
- ask us to delete your personal information, including photos you emailed for an order;
- opt out of marketing emails at any time;
- object to or restrict certain uses of your data.
To make any of these requests, email help@happyyame.com from the address linked to your order. We may need to confirm your identity first. Some records, such as invoices, may have to be kept for legal reasons even after a deletion request; we will tell you if that applies.
Security
Our site uses HTTPS encryption, and access to order data is limited to the people and partners who need it. No method of storing or sending data online is completely secure, so please contact us if you believe your information has been misused.
Children
Our store is intended for adults. We do not knowingly collect information from children under 13. Names or photos of children that a parent includes in a personalization request are used only to produce that order.
Changes to this policy
We may update this policy when our practices change. The updated version will be posted on this page.
Contact
Email help@happyyame.com. Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7).