Skip to content
Happy Yame
AccountCart0

Warranty

Every Happy Yame ornament comes with a 1 year warranty against manufacturing defects, counted from the date it was delivered to you.

What the warranty covers

  • UV-printed color or text peeling, flaking or lifting from the acrylic under normal indoor use.
  • Layered acrylic pieces coming apart at a seam that was bonded during production.
  • A crack that develops without the ornament being dropped, struck or exposed to heat.
  • A hanging hole or attached hanger that fails even though the ornament was hung normally.

What it does not cover

  • Breakage from drops, impacts, pets or children playing with the ornament.
  • Warping or clouding caused by heat sources such as fireplaces, heaters, hot attics or a car in summer.
  • Damage from cleaning products that contain alcohol, ammonia or solvents, or from abrasive cloths.
  • Fading or weathering from outdoor display or long periods in direct sunlight.
  • Spelling, dates or photos that were printed exactly as entered at checkout.
  • Normal light surface scuffs that come with years of handling and storage.

Damage that happens in transit is handled separately and must be reported within 7 days of delivery, as explained in our Return & Refund Policy.

How to make a warranty claim

  1. Email help@happyyame.com with your order number.
  2. Attach photos that show the defect clearly, ideally one close-up and one of the whole ornament.
  3. Tell us briefly how and where the ornament was displayed and stored.

If the issue is covered, we reprint the ornament with the same personalization and ship it to you at no charge. If a reprint is not possible, for example because the design has been retired, we refund the price you paid for that ornament.

Helping your ornament last

  • Dust with a soft, dry microfiber cloth. For marks, use a cloth lightly dampened with plain water.
  • If your ornament arrives with a thin protective film on either side, peel it off before hanging.
  • Hang it away from hot bulbs, candles and fireplaces.
  • After the season, wrap it in tissue paper and store it in a box kept at room temperature.

Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7).